Frequently Asked Questions
Everything you need to know about your FIFA Official Store order.
Are the products on this site authentic?
Yes, every item sold on the FIFA Official Store is 100% authentic, licensed merchandise. We are the official retail destination for FIFA World Cup gear and football apparel.
How long does international shipping take?
Standard international shipping typically takes 7-14 business days, while express options are available for delivery within 3-5 business days depending on your location.
What is your return policy for customized jerseys?
Please note that jerseys featuring custom names, numbers, or tournament patches cannot be returned or exchanged unless the item is found to be defective.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment solutions like PayPal, Apple Pay, and Google Pay.
How can I track my order?
Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery status.
Do you offer group or bulk discounts for clubs?
For large volume orders or club inquiries, please contact our dedicated Customer Service team via the 'Contact Us' page to discuss potential bulk pricing and availability.